Contact Us
This page tells you how to reach the editorial team at Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue needs someone other than a review site. If you are chasing a withdrawal, disputing a bonus term or looking for support with your gambling, there are faster routes than emailing us, and they are listed below.
How to contact the editorial team
Email is the only channel we run. Write to [email protected] and include enough detail for us to act on: the casino name, the page on camillashousemakes.com you are referring to, and the date you saw the information. Screenshots of terms help more than descriptions of them.
We read everything. We do not promise a reply to every message, and we cannot commit to a fixed response time, so please do not treat a delay as a refusal. Corrections and factual challenges are prioritised over general enquiries.
What we are useful for
- Corrections. A bonus percentage has changed, a wagering requirement is stated wrongly, a payment method no longer works for UK customers — tell us and we will check it against the operator's own terms.
- Reader experience. If a site listed here paid out smoothly, or stalled you at verification, that information shapes how we weight it.
- Questions about the guides. If something about wagering, game contribution or withdrawal limits is unclear in our writing, that is our problem to fix.
- Removal or listing requests from operators. Send them from a company domain with a named contact.
What we cannot do
- We cannot open, close, unlock or verify your account at any casino. We are not an operator and hold no customer data.
- We cannot release a withheld withdrawal, reverse a confiscated bonus or overturn a KYC decision.
- We cannot remove you from GAMSTOP, shorten an exclusion period, or advise you on getting around one.
- We do not give legal, tax or financial advice, and nothing here is a recommendation to gamble.
Where to take a complaint instead
Complaints have to start with the operator. Nearly every licence condition — including those attached to Curaçao licences — requires the casino to run an internal complaints procedure and give you a written outcome within a set period. Work through it in order:
- Contact the casino's own support, in writing, and ask for a complaint reference. Live chat is fine to open the conversation, but get the outcome by email.
- If the reply does not resolve it, ask to escalate to the operator's complaints or compliance team, and state clearly what result you want.
- If it is still unresolved, take it to the alternative dispute resolution body or the licensing authority named in the casino's terms and conditions. Overseas licensors vary widely in how much they will do for you.
- If you paid by debit card, your bank may consider a chargeback. Banks apply their own rules to gambling transactions and there is no guaranteed outcome.
A casino licensed outside Great Britain is not covered by the UK Gambling Commission's complaints framework, and the Commission will not adjudicate a dispute with an operator it does not licence. That is one of the material trade-offs we set out in our guide to non GamStop casinos.
If gambling is the problem, contact these people first
We are a publisher, not a support service. If you are worried about your own gambling or someone else's, GamCare runs the National Gambling Helpline, free and confidential, 24 hours a day on 0808 8020 133. GAMSTOP offers free self-exclusion from all online gambling businesses licensed in Great Britain, with exclusion periods of six months, one year or five years, and it cannot be lifted early.
Blocking software installed on your own devices, plus the deposit and loss limits offered inside most casino accounts, work alongside those tools rather than replacing them. Our responsible gambling page sets out the options in more detail.
Advertising, commission and how rankings are decided
Some links on this site are commercial. If you open an account through one, we may be paid a commission. That relationship does not buy a position in our lists, and it does not soften a review. Operators cannot pay to be ranked higher, and we will not remove a documented drawback on request.
Rankings come from desk research: reading published terms and conditions, checking licence details where the operator discloses them, comparing bonus mechanics, and tracking what readers report. We have not deposited, played or withdrawn at these sites, and we do not present our editorial ratings as customer review scores. Our editorial approach explains the method, and the site terms cover the commercial arrangements.
Casinos readers ask about most
A large share of the messages we get name one of the sites below, usually about bonus terms rather than the headline figure. The offers are as advertised by the operator and are always subject to that operator's current terms — check them before depositing, since they change without notice.
Betmica
Betmica sits at the top of our list because it combines a large Curaçao-licensed slots library with straightforward GBP deposits, which is the combination most readers ask about. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, typically split across several deposits rather than paid in one go, and subject to a minimum deposit, wagering requirements and a cap on what bonus winnings can be withdrawn. Our editorial rating is 10.0. The limitation worth naming: a headline percentage that size almost always carries a high playthrough figure and a low maximum bet while the bonus is active, so read the wagering section before you treat £5,700 as a realistic figure.
Kikibet
Kikibet earns its place for breadth — slots, live dealer tables and a sportsbook on a shared wallet, which matters if you want to move between casino and betting without a second account. The advertised offer is 350% up to £5,555 and 300 free spins, with the usual qualifying deposit and wagering conditions attached. Editorial rating 9.9. Against it: free spins packages are usually drip-fed daily and restricted to named slots, so the 300 figure is not available on day one, and spin winnings often carry their own separate wagering.
Betninja
Betninja is the more conservative pick of the three. Its £1,000 bonus and 100 free spins for new players is a smaller headline than its neighbours, which generally means a more achievable wagering target and a less punitive cashout cap — worth considering if you would rather clear a bonus than admire one. Editorial rating 9.9. The drawback is the flip side of the same point: if you deposit larger amounts, you will hit the £1,000 ceiling quickly and get less matched value than the percentage-heavy offers above it.
Comparing the headline offers
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.7 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.7 |
| Smash Casino | 600% up to €10,000 slots package | 9.7 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 |
Note the currencies. WinnerIsland, Smash Casino, Nightluck and Rivo advertise in euros and CoinPoker in dollars. If the account is not held in GBP, every deposit and withdrawal is converted, and the operator's rate plus any card issuer fee comes out of your balance. Ask support in writing whether a GBP account is available before you deposit.
Money questions we get asked before people sign up
There is no charge for using camillashousemakes.com. The cost of taking part sits entirely with the casino, and it varies more than the headline offers suggest. Broadly, in Great Britain:
- Debit cards are the most widely accepted deposit route and usually credit instantly. UK-licensed sites are barred from taking credit cards for gambling; offshore sites set their own rules, and card issuers frequently decline the transaction or treat it as a cash advance.
- Bank transfers suit larger amounts and are common for withdrawals, but typically take the longest to land.
- E-wallets are usually the quickest way to be paid out. PayPal availability at offshore casinos is limited and should never be assumed — check the cashier page for your own account, not a marketing page.
- Prepaid vouchers such as Paysafecard work for deposits but generally cannot receive a withdrawal, so you will need a second method on file.
- Cryptocurrency is common at Curaçao-licensed sites. Network fees and exchange-rate movement between request and receipt both affect what you end up with.
Minimum deposits at this kind of site commonly sit in the £10 to £20 range, and withdrawal limits are often set per day, week or month. Pending periods, weekend processing and per-transaction fees all vary by operator, so treat any advertised payout speed as the operator's claim rather than a measured result.
Verification, and why most payout delays start there
Almost every contact we get about a stalled withdrawal turns out to be a verification issue. Casinos run know-your-customer checks — photo ID, proof of address, proof of payment method ownership — and separately may run source-of-funds checks on larger or unusual activity, asking for payslips or bank statements. Both are normal. Delays happen when documents are uploaded late, are unreadable, or the name on the payment method does not match the account.
Upload documents when you register rather than when you request a payout, use one payment method in your own name, and keep every email the casino sends you. If a dispute follows, that record is what you will rely on.
What these sites offer beyond the slots
The casinos above are not single-product operations, and it helps to know what else sits inside the same account before you write to us about it. Typical ranges include video slots with published RTP and varying volatility, progressive jackpot games, and live dealer rooms streaming blackjack, roulette and baccarat with real tables. Most run on software from third-party studios rather than in-house, and nearly all are built to work in a mobile browser without a separate app.
Several also run a sportsbook alongside the casino — Kikibet and CoinPoker are examples of operators whose product spans more than slots. Sports sections generally cover pre-match and in-play markets, accumulators, bet builders, cash-out on eligible bets, and esports. Sports free bets work differently from casino bonuses: they usually require a qualifying bet at a minimum decimal odds, often around 1.50 to 2.00, and return winnings only rather than the stake. Where the casino and sportsbook share a wallet, a casino bonus may lock funds you wanted to bet with, so check which balance a bonus attaches to.
Who can use these sites, and what that means for you
You must be 18 or over. Casinos that are not on GAMSTOP are licensed outside Great Britain — Curaçao is the most common jurisdiction among the sites we cover — which means they are not authorised by the UK Gambling Commission. Accepting British customers is not the same as being licensed to serve them, and the distinction matters: the Commission's licence conditions, deposit limit rules, advertising standards and dispute routes do not apply, and neither does the UK self-exclusion scheme.
In practical terms you are relying on the overseas licensor and on the operator's own terms. Northern Ireland is governed by separate gambling legislation from Great Britain, so regulatory scope is not uniform across the UK. Winnings from gambling are not taxed for players in the UK, but you remain responsible for your own account security and for the accuracy of what you tell the operator. Information on this page was reviewed on 23 September 2026; offers and terms change, so verify anything material with the operator before you deposit.
Sending us something useful
If you want a reply worth reading, give us the specifics: casino name, what you were told and by whom, the dates, and the exact bonus or payment term at issue. Send it to [email protected]. If your message is urgent and concerns your own gambling, please contact GamCare on 0808 8020 133 rather than waiting on us.